Lost and Found Form

Please read below before filling out the form.

We ask that the owner of the lost item fill out this form (if the owner of the lost item cannot fill out the form, then their guardian may fill it out instead).
We may contact you by telephone or email, based on the contact information you provide us.
Please note we may not be able to search for an item in cases where the storage period, based on the law regarding lost articles in Japan, has passed.

Additionally, we will not contact guests when the lost item could not be recovered.

Date of Loss *

,
(mm/dd/yyyy)

- ,
(mm/dd/yyyy)

Time of Loss(Hour) *

Time of Loss(Minute) *

Where Lost *

Detailed Information *

(Maximum 1,000 characters)
- Let us know where you visited after the approximate time of loss.
Example: Pirates of the Caribbean, Big Thunder Mountain, Grandma Sara's Kitchen

Item Lost *

- If you have more than one lost item, then please submit a form individually for each item.

Smartphone/Wi-Fi/SIM Card type *

With Case *

Yes

With Lock *

Yes No

Wallet/Cash *

	Wallet (for cash)		Coin Purse
	Envelope with Cash		Cash only

Type of Wallet *

Long Wallet Bifold Wallet Trifold Wallet

Type of Coin Purse *

	With Metal Clasp		With Zipper
	With Hook		Other

Wallet shape *

	Rectangular		Square
	Round		Other

Wallet material *

Type of Key/Key Case *

Key/Key Case details *

	With Key Chain		With Key Case
	Without Key Chain/Key Case

Key/Key Case material *

Type of Glasses *

	Eyeglasses		Sunglasses
	Sunglasses (purchased at Tokyo Disney Resort)

Do the glasses have prescription lenses? *

Yes

Frame material *

	Metal		Plastic
	Other		Unknown

Are the glasses in a case? *

Yes

Camera/Memory Card type *

Type of Camera *

Type of Camera Accessory *

Camera/Memory Card brand *

Pass Case type *

	Single Pass Case		Two-fold
	Three-fold

Material *

Is there anything in the case? *

Yes

Type of Card Case/Card/Document *

	Card Case		Card
	Document

Type of Card Case *

For Business Cards

For Driver License

Type of Card *

Type of Document *

Card Case material *

Is there anything in the case? *

Yes

Is it in a case? *

Yes

Detailed Information *

(Maximum 500 characters)

Type of Hat/Ear Warmers *

Hat

Ear Warmers

Type of Hat *

Type of Ear Warmers *

	With Band		Ear Covers (both)
	Ear covers (one)

Hat/Ear Warmers material *

Is the hat adjustable? *

Yes

Type of Bag/Pouch *

Type of Hand-Held Bag *

Type of Shoulder/Cross Body Bag *

	Shoulder Bag		Pochette/Sacoche Bag
	Other Shoulder/Cross Body Bags

Type of Backpack/Waist Bag *

	Backpack		Day Bag
	Waist Bag		Other Backpacks

Type of Clutch Bag *

Clutch Bag

Other Clutch Bags

Type of Accessory Case *

Type of Suitcase *

	Suitcase		Trunk
	Trolley/Roller Bag		Garment Bag

Bag/Pouch material *

Type of Watch *

	Wristwatch		Key Chain
	Pocket Watch		Other

Watch details *

Analog

Digital

Watch Strap material *

Park Ticket details *

	Unused Ticket (without case)		Unused Ticket (with case)
	Used Ticket (without case)		Used Ticket (with case)

Park Ticket category *

	In card size (with character design)
	Printed Ticket
	Reservation Voucher (purchased at convenience stores)
	Reservation Voucher (purchased at travel agencies, etc.)
	Voucher (for redemption at the ticket booth)

Park Ticket type *

	1-Day Passport
	1-Day Passport (for Guests with Disabilities)
	Early Evening Passport (from 3:00 p.m. on weekends and holidays)
	Weeknight Passport (from 5:00 p.m. on weekdays, excluding holidays)
	Other

Age Category *

	Adult		Junior
	Child

Type of Accessory *

Were both earrings lost? *

Yes

Accessory material *

Public Transportation Ticket type *

IC Card type *

	Suica		PASMO
	ICOCA		Other

Card Type Ticket *

Ticket type *

	Train Ticket		Plane Ticket
	Commuter Pass		Other

Type of Headband *

	Headband		Clip-on Accessory (purchased at Tokyo Disney Resort)
	Soft Headband (purchased at Tokyo Disney Resort)

Headband details *

	Headband (purchased at the Park)		Headband (purchased at the Disney Store)
	Disney Headband (other)		Non-Disney Headband

Headband size *

Adult sized

Child sized

Clip-on Accessory (purchased at Tokyo Disney Resort) details *

	Clip-on Accessory (with two pieces)		Clip-on Accessory (with one piece)
	Clip-on Accessory (with plush attached)

Soft Headband (purchased at Tokyo Disney Resort) size *

Adult sized

Child sized

Character *

Type of Scarf *

Does the scarf have a fringe? *

Yes

Snood/Neck Warmer details *

	Wraps around neck once		Wraps around neck twice
	With adjustable cord		Without adjustable cord

Scarf material *

Type of Gloves/Mittens *

	5-Finger Gloves		Mittens
	Arm Covers

Were both gloves/mittens lost? *

Yes

Were both arm covers lost? *

Yes

Gloves/Mittens material *

Outerwear details *

Outerwear (top)

Outerwear (top and bottom)

Outerwear type *

Outerwear type (top and bottom) *

Outerwear material *

Outerwear size *

Type of Shoe *

Were both shoes lost? *

Yes

Shoe material *

Shoe size *

Type of Pants/Skirt *

Pants Skirt

Pants/Skirt material *

Pants/Skirt size *

Clothing (other) *

Clothing (other) material *

Was the popcorn bucket purchased at Tokyo Disney Resort? *

Yes

Type of Popcorn Bucket/Case *

	Popcorn Bucket		Popcorn Case (Fits one box worth of popcorn)
	Popcorn Case (Fits two boxes worth of popcorn)

Does the popcorn box/case contain popcorn? *

Yes

Popcorn flavor *

	Salt		Caramel
	Chocolate		Other

Popcorn amount *

Umbrella type *

Long Umbrella

Foldable Umbrella

Long Umbrella type *

	Umbrella (purchased at Tokyo Disney Resort)		Vinyl Umbrella
	Sun Umbrella/Parasol		Other

Foldable Umbrella type *

	Umbrella (purchased at Tokyo Disney Resort)		Sun Umbrella/Parasol
	Other

Was the Towel/Handkerchief purchased at Tokyo Disney Resort? *

Yes

Towel/Handkerchief shape *

Square

Rectangular

Towel/Handkerchief type *

Was the balloon purchased at Tokyo Disney Resort? *

Yes

Balloon details *

Balloon

Balloon (with stick)

Does the balloon have an anchor? *

Yes

Is the price tag still attached? *

Yes

Balloon Character type *

Please describe the balloon. *

(Maximum 500 characters)

Type of Earphones *

Earphones (wireless)

Earphones (wired)

Wireless Earphones type *

Air Pods

Other Wireless Earphones

Wireless Earphones details *

With Case

Right Ear

Left Ear

Earphones Serial Number *

Every case, and right and left earphone has a serial number. Please enter the serial number of the lost item.
- You can find the serial number on the manufacturer's official website.

(Maximum 500 characters)

Other Item details *

(Maximum 500 characters)

Did you also lose cash? *

Yes

Amount Lost

About

Color of lost item *

Detailed Information - Please be specific. *

(Maximum 500 characters)

Example:

Size
Shape
Design
Name of Character
Brand
Name written or not
For child or adult
For one hand or both

Monetary amount of lost item *

Manufacturing country of lost item *

Attachments

Please attach images of the item for our reference.

Select file 3

Your status in Japan *

Method of returning the item after recovery *

	I want the item returned to me at the Park (next day onward, and within 10 days)
	I want the item shipped to my address

- The item will be returned to you at the Park where you lost the item.
- You will be able to pick up your item from the next day, and within 10 days.
- We may contact you for verification purposes.

I want the item shipped to my address

Yu-Pack (Cash on delivery. Only timeframe may be specified for delivery. Please select from below.)

- Cash or items containing cash must be sent by registered mail. IC cards, identification, credit cards, and ATM cards must be sent by simplified registered mail. Please select “No preferred timeframe” for delivery timeframe for these items.

- It may not be possible to ship disinfectants (containing alcohol), perfumes, etc.
- If you wish to have your smartphone/Wi-Fi/SIM Card shipped to you, please note that we will not be able to compensate for loss or damage to data saved on the device.
- If you wish to have your camera/memory card shipped to you, please note that we will not be able to compensate for loss or damage to data saved on the camera.
- If you wish to have your key shipped to you, please note that we will not be able to compensate for any accidents during shipping.
- Please note we may return the item to you without a notification.

Date of departing Japan *

,
(mm/dd/yyyy)

Method of returning the item after recovery *

	I want the item returned to me at the Park (next day onward, and within 10 days)
	I want the item shipped to my address

- The item will be returned to you at the Park where you lost the item.
- You will be able to pick up your item from the next day.
- We may contact you for verification purposes.

- You will be required to pay the shipping fee.
- You may also be required to pay certain fees, such as those associated with custom clearance, etc.
- We will not be able to provide compensations for your item.
- We will not be able to ship items to a hotel or other location you are staying temporarily.
- We will not be able to send cash or credit cards abroad.
- We will not be able to send the following items abroad: cash, canned spray products, perfumes, manicures, cigarettes, mobile battery, sun blocks, alcoholic beverages, or any items with an alcohol content of 24% or more. These items mentioned will be discarded before shipping.
- It may be prohibited to send items containing lithium ion batteries to certain countries or regions.
- If you wish to have your smartphone/Wi-Fi/SIM Card shipped to you, please note that we will not be able to compensate for loss or damage to data saved on the device.
- If you wish to have your camera/memory card shipped to you, please note that we will not be able to compensate for loss or damage to data saved on the camera.
- If you wish to have your key shipped to you, please note that we will not be able to compensate for any accidents during shipping.
- In addition, some items may be banned from entering certain countries or regions.

- If you wish to have your smartphone/Wi-Fi/SIM Card shipped to you, please note that we will not be able to compensate for loss or damage to data saved on the device.

- If you wish to have your key shipped to you, please note that we will not be able to compensate for any accidents during shipping.

- If you wish to have your camera/memory card shipped to you, please note that we will not be able to compensate for loss or damage to data saved on the camera.

- If you wish to have your balloon shipped to you, please note there is a possibility that it may be damaged or leak air.
For international mail, the balloon will be returned with the air inside removed.

How can we contact you? *

- We may contact you for the purpose of identifying your lost item. Please let us know how we can contact you.
- It may take some time for your request to be reflected onto our system, depending on the volume of requests we are currently receiving.

Preferred language for assistance *

NameGIVEN NAME *

in capital alphabet only

SURNAME *

Email Address *

We will send you an email (or a URL) to the address you have entered.
Please make sure to enable your settings so you can receive emails from the domain “@tokyodisneyresort.jp”.

retype Email address

Telephone Number *

Can this number be reached from Japan? *

Yes

Address Address 1 *

Address 2 *

Address 3

Postal / Zip Code

Address
Address 1 (in alphabet only) *

Please include your country name in the address.

Address 2 (in alphabet only) *

Address 3 (in alphabet only)

Postal / Zip Code

Temporary period of stay (1) *

,
(mm/dd/yyyy)

Please note we will not be able to contact or send items to the hotel you are staying at.

- ,
(mm/dd/yyyy)

Temporary place of stay *

Temporary Address *

Telephone Number (for your temporary location) *

Temporary period of stay (2)

,
(mm/dd/yyyy)

Please note we will not be able to contact or send items to the hotel you are staying at.

- ,
(mm/dd/yyyy)

Temporary place of stay

Temporary Address

Telephone Number (for your temporary location)

Agree

Personal information entered will be handled based on the Privacy Policy of Oriental Land Co., Ltd. (P170007)

This service may be suspended or terminated without notice.The content of this website is subject to change without notice.