Contact Form Regarding Park Tickets During Temporary Park Closure

Regarding tickets that you were unable to use due to the temporary closure of the Parks, please read the following carefully before entering the form.
It will take about two months to respond to your inquiry.

Please be aware that after you have submitted this form, you will be unable to request refunds at the Park ticket booths.

Eligible Tickets
Unused fixed-date tickets with a Park admission date within the period from February 29, 2020 to June 30, 2020.
Unused tickets with an expiration date within the period from February 29, 2020 to June 30, 2020.

I have checked that my ticket(s) are within the eligible period. *

If you have six or more tickets, please fill out a separate Contact Form for the tickets that cannot be listed on one form (maximum five per form).

Details on Ticket Handling
The price of the ticket(s) or the remaining value of the ticket(s) will be transferred to the financial account you specify.
For 2-Day, 3-Day, or 4-Day Passports, the remaining value of the unused days will be refunded.
Refund amount will be calculated in yen and the converted amount to your local currency will be remitted to your designated bank account.
Please note that the remittance amount is subject to change due to fluctuations in foreign currency exchange rates.
The ticket(s) you have in your possession will be checked and processed to invalidate them.
Please read the above and click agree. *
Please enter the ticket number for each ticket.
(19 or 20 digits)
Note: If you have 6 or more tickets, please divide them and send their contact form separately.
Be aware that refunds cannot be made unless the ticket number or reception number is entered.

Location of ticket number (sample image)

Please enter the ticket number without hyphens.
Ticket Number1
Ticket Number2
Ticket Number3
Ticket Number4
Ticket Number5

If the ticket was purchased through the Tokyo Disney Resort Online Reservations & Tickets website, please enter the reception number.

Please enter the 9-digit reception number without hyphens.

Please attach a picture of your ticket(s).

Attach file:
1 item of 2 MB or lessFile extension [JPEG] [PNG]
Select file 1
Select file 2
Select file 3
Select file 4
Select file 5
Take a picture of your ticket(s) so that the ticket number and code are clearly shown.
For a refund, the following information is required. Please enter the information accurately.

Bank Name
Bank Code
(SWIFT code, ABA number, etc.)
Branch Name
Branch Address
Branch Country/Region
Account Number
Account Owner Name

If the ticket was purchased through the Tokyo Disney Resort Online Reservations & Tickets website, the refund will be made to the credit card used to pay for the ticket.

Email Address *

retype Email address

NameFirst Name *
Last Name *
Gender *
Postal Code Example: 124-0011
Country/Region *
Address 1
Address 2
Address 3
Please check the Privacy Policy box. *
Your personal information will be handled according to the Privacy Policy of Oriental Land Co., Ltd. (Reference number P170007)

This service is subject to suspension or cancellation without notice. This contents of this website may change without notice.