Web Form for Ticket Refunds

Please read the following carefully before entering the form.
It will take about two months to respond to your request.

Please read below

About Park admission lottery: See here for tickets eligible for Park admission lottery
Please be aware that once you complete a refund request, the ticket will become invalidated.
- The ticket will not be eligible for the Park admission lottery
- The ticket will not be valid for Park admission even if it was successful in the Park admission lottery


About unauthorized reselling of Park tickets

If an unauthorized resale of a Park ticket for commercial gain is confirmed, the relevant ticket and all other tickets purchased by the person responsible for the unauthorized resale will be made invalid (regardless of whether or not those other tickets were for resale) based on violation of the Park ticket terms of use.
As such, please be aware that we may not accept a refund request for Park tickets in the following cases:
- If we believe that you purchased at unofficial vendors, online reseller shops, online auctions, or ticket brokers
- If we believe that you purchased for commercial gain or resale
- If we suspect that you have violated the Park ticket terms of use
After you have submitted this form, we may request you to mail your Park ticket(s) to us for the purpose of checking the status of use or other.

See here for tickets eligible for refunds
I have checked that my ticket(s) are within the eligible period. *

If you have six or more tickets, please fill out a separate form for the tickets that cannot be listed on one form (maximum five per form).

Details on Ticket Handling
The price of the ticket(s) or the remaining value of the ticket(s) will be transferred to the financial account you specify.
For 2-Day Passports, 3-Day Magic Passports and 4-Day Magic Passports, the remaining value of the unused days will be refunded.
Refund amount will be calculated in yen and the converted amount to your local currency will be remitted to your designated bank account.
Please note that the remittance amount is subject to change due to fluctuations in foreign currency exchange rates.
The ticket(s) you have in your possession will be checked and processed to invalidate them.
Please read the above and check agree. *
Please enter the ticket number for each ticket.
(in 19 or 20 digits)
- If you have six or more tickets, please fill out a separate form for the tickets that cannot be listed on one form.
Be aware that refunds cannot be made unless the ticket number is entered.

Location of ticket number (sample image)

Please enter the ticket number without hyphens.
Ticket Number1
Ticket Number2
Ticket Number3
Ticket Number4
Ticket Number5

If the ticket was purchased through the Tokyo Disney Resort Online Reservations & Tickets website, please enter the order number or confirmation number

Please enter the 9-digit order number or comfirmation number without hyphens.

Please be sure to attach a picture of your ticket(s).

Attach file:
1 item of 2 MB or lessFile extension [JPEG] [PNG]
Select file 1
Select file 2
Select file 3
Select file 4
Select file 5
Take a picture of your ticket(s) so that the ticket number and code are clearly shown.
For a refund, the following information is required. Please enter the information accurately.

Bank Name
Bank Code
(SWIFT code, ABA number, etc.)
Branch Name
Branch Address
Branch Country/Region
Account Number
Account Owner Name

If the ticket was purchased through the Tokyo Disney Resort Online Reservations & Tickets website, the refund will be made to the credit card used to pay for the ticket.

Email Address *

retype Email address

NameFirst Name *
Last Name *
Postal Code Example: 124-0011
Country/Region *
Address 1
Address 2
Address 3
Please check the Privacy Policy box. *
Your personal information will be handled according to the Privacy Policy of Oriental Land Co., Ltd. (Reference number P170007)

If an unauthorized resale of a Park ticket for commercial gain is confirmed, the relevant ticket and all other tickets purchased by the person responsible for the unauthorized resale will be made invalid (regardless of whether or not those other tickets were for resale) based on violation of the Park ticket terms of use.

As such, please be aware that we may not accept a refund request for Park tickets in the following cases.
- If we believe that you purchased at unofficial vendors, online reseller shops, online auctions, or ticket brokers
- If we believe that you purchased for commercial gain or resale
- If we suspect that you have violated the Park ticket terms of use

After you have submitted this form, we may request you to mail your Park ticket(s) to us for the purpose of checking the status of use or other.

This service is subject to suspension or cancellation without notice. The contents of this website may change without notice.